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I can't download InnaPeace audio files to my iPad / iPhone / Android?

  1. Brainwave Research UK
  2. Technical Support - FAQ

UPDATE 28/03/2016

NEW APP for iPhone. iPad, iPod, all Android devices and all Windows devices has been launched.

Simply use the links below to download the new APP for your chosen device and experience the power of InnaPeace on your mobile device.

 

Apple iOS APP:
http://www.innapeace.com/ios

Android APP:
http://www.innapeace.com/android

Windows APP:
http://www.innapeace.com/windows

The above APPs should now make the issues mentioned below obsolete. Enjoy!

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Do you see the following error screen on your iPhone or iPad when trying to download InnaPeace audio files?

iPhone users see this error:

photoiphone.PNG

iPad users see this error:

photoipad.png

 

How to solve this download issue...

Apple do not allow devices such as iPhone and iPad to download any audio files directly from the internet.

The good news is you can still enjoy your InnaPeace MP3 files on to your Apple device by following the instructions provided here.

Step 1

Login to the Brainwave Research Institute website from your PC or MAC computer and download your MP3 files directly to your computer (not through your iPhone or IPad).

Step 2

Add your InnaPeace audio files to your iTunes library on your computer.

Step 3

Plug your Apple device in to your computer and SYNC your iTunes library with your mobile device.

 

***************************************

The below APPs should now make the issues mentioned above obsolete. Enjoy!

Apple iOS APP:
http://www.innapeace.com/ios

Android APP:
http://www.innapeace.com/android

Windows APP:
http://www.innapeace.com/windows

16 Comments

Date Votes
  • Avatar
    Melissa

    Yes, thank you!  Just what I needed because I was

    bummed getting that message...I use my iphone more than my

    computer for listening...especially at night when I'd be using this program.

  • Avatar
    Richard Lewis
    On listening to the first tape it keeps stopping,breaking my concentration,and I have to open my eyes and restart the tape. Please help
  • Avatar
    robert west

    Why didn't you people tell me this before I went through with this program, that people with ipad running on android can access your downloads,, 

    I live on a Boat and only have access to my ipad, ?.

  • Avatar
    Chris borgioni
    Sucks.. Gotta cancel cause of iPad issue
  • Avatar
    Mike (Support Team)

    We have many clients using InnaPeace on iPads and iPhones, myself included.

    We have simple solutions that involve downloading a FREE APP on your Apple device to overcome this. Simply email customer support and we will help you step-by-step. Apple do have some limitations on downloading files directly from the internet but this does not have to stop you from having your InnaPeace audios on your Apple device. Send us an email and we will recommend the best and simplest solution for your device.

    Mike
    Customer Support
    Brainwave Research Institute.

  • Avatar
    Lynn lansley
    Cannot down load file , exactly how can I down load files from your email, many thanks still trying
  • Avatar
    tracy wyzykowski
    I have a android and it wont let me download either, keeps stating that theirs in error. Please advise how i can download on an andriod phone.
  • Avatar
    Mike (Support Team)

    Hi Lynn and Tracy,

    Please email customer support and we will advise you what is best for your unique situations.

    Mike
    Customer Support
    Brainwave Research Institute

  • Avatar
    Tom E Johansen
    I am not able to download on Android.
    Help!
  • Avatar
    Mike (Support Team)

    Hi Tom,

    We have a few solution for Android.

    Please email customer support and we will advise you what is best for your unique situation.

    Mike
    Customer Support
    Brainwave Research Institute

  • Avatar
    Leticia Torres

    can not down load any of the meditations. this is very fustrating. I can not believe this is so hard to do.

     

  • Avatar
    Leona Leso
    My name is leona I have been listening to my download every day for a week now all of a sudden it keeps cutting out every few seconds what do I do
  • Avatar
    Mike (Support Team)

    Hi Leticia,

    Please contact our support team via email and they will be happy to walk you through everything. Many different devices need different methods for download. The support team know most if not all and will be able to assist you.

     

    Leona,
    Perhaps you have a corrupt file, it has happened before. We recommend downloading the file again from our website and seeing how you go. The file can sometimes become corrupt during downloading. Please send an email to customer support if you need further assistance.

    Mike
    Customer Support
    Brainwave Research Institute

  • Avatar
    gayla chandler
    something about this might need to be addressed up front as a potential issue for many people, like in a flashing message on your homepage, lol. i finally used a good search term: "can i save the programs?" and it brought up this thread. i have a support ticket in. because, to HAVE to stream the programs each and every time they are listened to is definitely a deal-breaker, or can be, as it chews through too much data.
  • Avatar
    Jackie Barris

    I have down loaded on my tablet.  Downloads will not open. Just signed up today and would like to start right away!

  • Avatar
    Mike (Support Team)

    Hi Jackie,

    Did you download the APP? The APP is the best thing to use on tablets and mobile phones. Here are the links that you'll need:

    Apple iOS APP:
    http://www.innapeace.com/ios

    Android APP:
    http://www.innapeace.com/android

    Windows APP:
    http://www.innapeace.com/windows

    Mike
    Customer Support
    Brainwave Research Institute

    Edited by Mike (Support Team)
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